Terms of Service

Please read these conditions carefully before using the dennisteepe.com website. By using the dennisteepe.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future dennisteepe.com service you will also be subject to the terms, guidelines and conditions applicable to that service. ("Terms"). If these Conditions of Use & Sale are inconsistent with such Terms, the Terms will control.

1. Privacy 
Please review our Privacy Notice, which also governs your visit to dennisteepe.com, to understand our practices. 

2. Access    
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

3. Licence for website access 
dennisteepe.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of dennisteepe.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of dennisteepe.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising dennisteepe.com's or its affiliates' names or trademarks without the express written consent of dennisteepe.com. Any unauthorized use terminates the permission or license granted by dennisteepe.com. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of dennisteepe.com as long as the link does not portray dennisteepe.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any dennisteepe.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

4. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.You understand that you, and not dennisteepe.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

a)     for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

b)     to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"

c)     to cause annoyance, inconvenience or needless anxiety

d)     You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to dennisteepe.com, including the execution of deeds and documents, at the request of dennisteepe.com . You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to dennisteepe.com: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable dennisteepe.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify dennisteepe.com and its affiliates for all claims brought by a third party against dennisteepe.com or its affiliates arising out of or in connection with a breach of any of these warranties.

5. Defamation claims
Because dennisteepe.com lists many products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, dennisteepe.com operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, dennisteepe.com will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

6. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of dennisteepe.com, its affiliates or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of dennisteepe.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of dennisteepe.com, our affiliates or our software suppliers and is protected by international copyright and author' rights laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without dennisteepe.com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Dennisteepe.com's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without dennisteepe.com's express written consent.

7. Our contract
The display of items for sale on dennisteepe.com is an invitation to treat and is an indication by the us that we may be prepared to enter into a contract with you. An offer will only be made once you give us notice of your intention to buy an item from the site (i.e. submit an order). When you place an order to purchase a product from dennisteepe.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. We reserve the right to accept or reject your offer for any reason. 

Some of our suppliers require certain service standards applied when selling their products. We as a company supply these services such as measuring for curtains, curtain making, advice on use of fabric and wallpapers etc. BESPOQE can offer you these services should you need them, but if you choose to purchase goods online from us then we accept that as your right to decline the use of our services and simply purchase the product from us.

By clicking the 'Accept' button on checkout you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. While your card may be debited before the contract is formed, if you order is ultimately rejected, a full refund will be made immediately.

8. Stock & Deliveries
We do not hold stock of all items so while we try to ensure all information is correct from time to time items that we list for sale can become unavailable at any given moment. If you happen to order an item which is out of stock or discontinued you will generally be notified within 24 hours of placing the order and a full refund issued. Sometimes items are special orders shipped from abroad and if this is the case you will be notified via email. If you want to double check availability before placing an order then please contact us via email at info@dennisteepe.com and we will be happy to check for you. Deliveries are normally 3-5 days from date of order and all orders are shipped and tracked via UPS. The Dispatch Confirmation E-mail we send confirms dispatch of your order and provides a tracking number information. Deliveries are generally made Monday Friday between 8am-6pm. BESPOQE reserves the right to charge extra for Express Shipments and Saturday deliveries. Any Free Shipping does not include Express Deliveries or Weekends.

9. Returns & Cancellations
While we hope that you are fully satisfied with your purchase on dennisteepe.com you have the right to cancel your order before dispatch or return products within 14 days of receipt. Please email us to info@dennisteepe.com
 should you wish to return your order. We will then contact you within 24 hours and advise you of the appropriate returns address as some of our products are dispatched from our supplier's warehouses directly.

Due to the bespoke nature of many products sold on dennisteepe.com the above returns policy does not apply to the following products:

a) Wallpaper

Returns of wallpaper orders sold by the roll may only be returned as a complete order. Wallpaper sold by the metre are non-returnable. Please note that you should check all wallpaper products for faults before and during hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. We also always recommend that you order a sample first to avoid any confusion regarding colour, scale of pattern and finish. Whilst every effort is made to ensure accuracy, please note that all measurements including widths and pattern repeats are approximate. We recommend you to allow for a tolerance of +/- 5%.

Should you wish to cancel your order before the production has commenced / the order has been dispatched we will refund the invoiced amount in full. For orders that have left the warehouse already, we reserve the right to deduct a handling/re-stocking fee of 25% of the invoiced price (excluding VAT). For goods that have left the warehouse you agree to return the goods in the same condition and in the original packaging whenever possible to prevent damage occurring in transit and so that the goods arrive in the same condition as they were in when they left the warehouse. If goods are returned and received at the warehouse in the same condition as when they were first shipped and/or supplied, we will provide you with a credit for the full invoiced value less the aforementioned handling charge of 25% plus carriage. 

b) Fabrics

Once the fabric has been cut-to-size by the manufacturer, orders are non-returnable. Should you wish to wish to cancel your order before the fabric has been cut-to-size by the manufacturer / dispatched we will cancel your order without a charge and refund the invoiced amount in full. By the very nature of fabrics imperfections can and do occur, however if the fabric has been cut by you before these defects have been noticed then BESPOQE has no legal obligation to replace the fabric.

b) Made-to-order and custom products

Any products that are made-to-order or customised for you (eg bespoke rugs, artwork) are non-returnable and orders can only be cancelled before the production has commenced. We reserve the right to charge a handling/re-stocking fee to cancel the order which is normally 25% of the invoiced price (excluding VAT). In this circumstance we can only consider a cancellation if we receive written correspondence by email to info@dennisteepe.com within 24 hours of the order being placed. 

10. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our efforts, a small number of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. All prices are inclusive of VAT unless stated otherwise.

11. Customs
When ordering goods from dennisteepe.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from dennisteepe.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information, see Customs Information.

12. Health & Safety
By purchasing any product, you acknowledge that you accept the manufacturers Health & Safety Guidelines. Should you require specific information about any of our products listed for sale (eg fire certificates for wallpaper or fabrics) please contact us at info@dennisteepe.com prior to placing your order and we will do our utmost to provide you with all information you might require.

13. Children
dennisteepe.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use dennisteepe.com only with the involvement of a parent or guardian.

14. Electronic communications
When you visit dennisteepe.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Losses 
We will not be held responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

16. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

17. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

18. Waiver 
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

19. Governing law and jurisdiction
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 

20. Our details
Registered Office:
Dennis Teepe Interiors Limited
20-22 Wenlock Road
N1 7GU

Our company registration number is
9860373 England & Wales.